These Terms & Conditions constitute a legally binding agreement between you and q889. By registering an account or using any q889 service — including the sportsbook, casino, and live dealer games — you confirm that you have read, understood, and agreed to all terms set out below. Please read this document carefully before proceeding.
A plain-English summary of the most important provisions. The full legal text below governs in all cases.
You must be at least 21 years of age to register and use q889. Creating an account on behalf of another person or using a false identity is strictly prohibited and will result in immediate account closure and forfeiture of funds.
All transactions are processed in PKR. q889 supports JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Withdrawals require completed KYC verification. q889 reserves the right to request supporting documentation before processing any withdrawal.
All bonuses are subject to wagering requirements detailed in the specific promotion terms. Bonus funds and winnings derived from bonus funds cannot be withdrawn until wagering requirements are fully met. Bonus abuse will result in account suspension.
You are solely responsible for maintaining the confidentiality of your login credentials. q889 will never ask for your password via any channel. Any activity conducted from your account is your responsibility unless you have reported a security breach to us in writing.
q889 provides self-exclusion, deposit limit, and session time tools to all account holders. Players experiencing gambling-related harm are encouraged to use these tools immediately. q889 may impose limits on accounts showing signs of problem gambling without prior notice.
q889 reserves the right to suspend or permanently close any account found in breach of these Terms & Conditions, including accounts involved in fraud, collusion, arbitrage betting, or misuse of promotional offers. Decisions are final subject to the complaints process.
Important Notice: These Terms & Conditions apply to all users of the q889 platform, including the website at q889.asia, any mobile applications, and all associated services. If you do not agree with any part of these terms, you must not register an account or use q889 services.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
By accessing the q889 Platform, registering an account, making a deposit, or placing any bet or wager, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and any additional rules applicable to specific games or promotions published on the Platform.
Your continued use of the Platform following the publication of any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review this document periodically. The date of last revision is displayed at the top of this page.
These Terms constitute the entire agreement between you and q889 with respect to your use of the Platform and supersede all prior understandings, agreements, representations, or warranties, whether written or oral.
To register and maintain an account on q889, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis:
Each player is permitted to hold one (1) account only. Duplicate accounts — whether created intentionally or through error — will be merged or closed, and any bonus funds associated with duplicate accounts will be voided. If you have forgotten your login credentials, use the account recovery function rather than creating a new account.
Age Verification: q889 conducts age and identity verification (KYC) before processing any withdrawal. Players found to be under 21 years of age will have their accounts immediately closed and all funds returned to the originating payment source, with any winnings voided.
When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, and contact details. Providing false registration information constitutes a material breach of these Terms and will result in account closure and forfeiture of any balance.
You are solely responsible for all activity conducted through your q889 Account, including all bets placed, deposits made, and personal information submitted. You must:
q889 will never contact you by email, live chat, or any other channel to request your account password. Any communication purporting to be from q889 that requests your password should be treated as fraudulent and reported to us immediately at [email protected].
q889 reserves the right to temporarily suspend an account pending investigation if we detect unusual activity, suspected fraud, or a potential breach of these Terms. During a suspension, access to funds may be restricted. q889 will endeavour to resolve investigations promptly and communicate outcomes to the affected player.
All financial transactions on the q889 Platform are conducted exclusively in Pakistani Rupees (PKR). q889 supports the following payment methods for both deposits and withdrawals:
Deposits: Deposits are credited to your q889 wallet in real time under normal operating conditions. Minimum deposit amounts vary by payment method and are displayed at the time of transaction. q889 does not charge fees on deposits; however, your payment provider may apply its own charges, for which q889 accepts no responsibility.
Withdrawals: Withdrawal requests are subject to completed KYC verification. q889 will process withdrawal requests within the timeframes published in the cashier section of the Platform. Digital wallet withdrawals (JazzCash, EasyPaisa) are typically processed within 60 seconds under standard conditions. Bank transfer withdrawals may take up to three (3) business days. q889 reserves the right to conduct enhanced due diligence on withdrawal requests, which may extend processing times.
Withdrawal Policy: Withdrawals must be made to a payment method in your own name that matches your registered q889 account identity. Third-party withdrawals are strictly prohibited. q889 may request bank statements or additional documentation to confirm the source of funds on large withdrawal requests.
q889 does not accept deposits from credit cards or payment methods belonging to third parties. Any deposit identified as originating from a third-party source will be returned and the relevant account suspended pending investigation.
q889 offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to the following general conditions, in addition to any promotion-specific terms published alongside the relevant offer:
q889 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have already accepted an active bonus will not be adversely affected by mid-promotion changes to that specific offer's core wagering terms.
The following general rules apply to all betting and gaming activity on the q889 Platform:
q889 maintains complete game logs for all sessions. In the event of a dispute regarding a game outcome, the Platform's server-side records are considered authoritative. Players may request a transcript of their game history by contacting support.
The following conduct is strictly prohibited on the q889 Platform. Engagement in any of the following will result in immediate account suspension, permanent closure, forfeiture of funds, and may be reported to the relevant licensing authority:
Anti-Money Laundering: q889 is committed to the prevention of money laundering and terrorist financing. We maintain AML procedures in compliance with our licensing obligations and will report suspicious transactions to the appropriate authorities without notice to the account holder.
All content on the q889 Platform — including but not limited to the q889 brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the intellectual property of q889 or its licensed content providers and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:
Any unauthorised use of q889 intellectual property will be pursued to the fullest extent permitted by applicable law.
To the maximum extent permitted by applicable law, q889's total aggregate liability to you for any loss, damage, or claim arising from or related to your use of the Platform shall not exceed the total amount deposited by you in the twelve (12) month period immediately preceding the event giving rise to the claim.
q889 shall not be liable for:
Nothing in these Terms limits q889's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
q889 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this agreement by reference. By accepting these Terms, you also accept the Privacy Policy in its current form.
Personal data collected during registration and KYC — including your name, date of birth, contact details, and identification documents — is used to operate your account, process transactions, comply with licensing obligations, and fulfil anti-money laundering requirements. q889 does not sell personal data to third parties for marketing purposes.
q889 uses industry-standard SSL encryption for all data transmitted between your device and our servers. Account access is protected by OTP verification on sensitive actions including password changes and withdrawal requests.
q889 is committed to promoting responsible gambling and providing tools to help players manage their gaming activity. The following responsible gaming tools are available to all account holders and can be activated at any time through your account settings:
q889 takes signs of problem gambling seriously. We may, at our discretion, impose account restrictions on any player whose activity suggests disordered gambling, without requiring the player's consent or prior notice. This is done in the interest of player welfare and does not constitute a breach of these Terms by q889.
If you believe your gambling is causing harm to yourself or others, please visit our Responsible Gaming page for resources and self-exclusion instructions, or contact our support team directly at [email protected].
q889 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address on file at least seven (7) days before the changes take effect, except where immediate amendment is required by a licensing authority or applicable law.
The current effective version of the Terms is always available at q889.asia/terms-conditions. The date of last update is shown at the top of this page. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must close your account and withdraw any remaining balance before the effective date.
These Terms & Conditions are governed by and construed in accordance with the laws applicable under q889's international gaming license. Any dispute arising from or in connection with these Terms that cannot be resolved through q889's internal complaints process shall be referred to the dispute resolution mechanism specified by q889's licensing authority.
q889 operates under an international gaming license. The terms of that license, including applicable player protection standards, take precedence over any conflicting provision in these Terms to the extent required by the licensing authority.
Nothing in this clause limits your statutory rights under the consumer protection laws of your jurisdiction of residence to the extent those rights cannot be excluded by contract.
If you have a question about these Terms or wish to raise a complaint regarding any aspect of q889's service, please contact our support team in the first instance. q889 is committed to resolving all player complaints fairly and within a reasonable timeframe.
Support contact: [email protected]
Support hours: 24 hours a day, 7 days a week — in Urdu and English.
All formal complaints must be submitted in writing to the above email address. Please include your registered account username, a clear description of the issue, and any supporting documentation. q889 will acknowledge receipt within 24 hours and provide a final resolution within 14 business days. Complex cases involving third-party providers may take longer; we will keep you informed of progress throughout.
If you are not satisfied with q889's resolution of your complaint, you may escalate the matter to the dispute resolution body designated by our licensing authority. Details of the escalation process are available from our support team on request.
q889 is licensed, audited, and built for Pakistani players — PKR deposits, JazzCash and EasyPaisa support, and 24/7 Urdu-English service.