Your Privacy Matters
to q889

1Who We Are

q889 is a licensed online casino and sports betting platform operated under an international gaming licence and designed specifically for Pakistani players. The platform is accessible at q889.asia and offers cricket betting, live dealer games, slots, fishing games, and other gaming products, all priced and transacted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, q889 is the data controller responsible for your personal information. This means q889 determines the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, you can reach our team at [email protected] at any time.

This policy applies to all players, visitors, and prospective registrants who interact with the q889 platform, regardless of whether they have completed registration. Even if you browse q889.asia without logging in, certain data — such as technical usage data — is collected automatically.

2Data We Collect

q889 collects personal data across several categories depending on how you interact with the platform. The table below outlines the main categories, specific data points, and the context in which they are collected:

3How We Use Your Data

q889 uses your personal data exclusively for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Operation: To create, maintain, and manage your q889 account, including processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• Identity Verification (KYC): To verify your age (21+) and identity as required by our licensing obligations and anti-money laundering regulations before processing withdrawals.
• Transaction Processing: To execute deposits, withdrawals, bonus credits, and wager settlements accurately and in a timely manner.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and any other conduct that violates our Terms & Conditions.
• Regulatory Compliance: To fulfil our obligations under our international gaming licence, including AML (Anti-Money Laundering) reporting and player protection requirements.
• Responsible Gaming: To monitor gaming patterns and intervene where activity suggests potential problem gambling, including applying deposit limits, session limits, or self-exclusion where appropriate.
• Customer Support: To respond to your queries, resolve complaints, and maintain records of our communications with you as required for dispute resolution.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience.
• Marketing Communications: To send you promotional offers and platform updates — but only where you have given your explicit consent to receive such communications. You may opt out at any time through your account settings or by contacting support.

4Legal Basis for Processing

q889 processes your personal data under the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and q889 — i.e., to operate your account, process bets, and handle payments.
• Legal Obligation: Processing required to comply with our licensing authority's requirements, AML regulations, and applicable law, including mandatory KYC and transaction monitoring.
• Legitimate Interests: Processing carried out for q889's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your data rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5Cookies & Tracking Technologies

q889 uses cookies and similar technologies to operate the platform, remember your preferences, and analyse how the site is used. The main types of cookies we use are described below:

• Essential Cookies: These are strictly necessary for the platform to function — for example, to maintain your login session and remember your account settings. These cookies cannot be disabled.
• Functional Cookies: These enable enhanced features such as language preference, responsible gaming display settings, and game lobby customisation. Disabling them may reduce platform functionality.
• Analytics Cookies: These allow q889 to understand how players navigate the platform, which games are most popular, and where usability can be improved. Analytics data is processed in aggregate and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats. These are essential to platform integrity.

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, please be aware that disabling cookies may affect your experience on q889.asia, including the ability to stay logged in between sessions.

6Sharing Your Data

q889 does not sell your personal data. We share it only in the limited circumstances described below, and only with parties who are contractually required to maintain appropriate data protection standards:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Game Providers: Third-party game studios and live casino providers (such as EVO Live) may receive your player ID and relevant gaming session data to operate their games within the q889 platform. They do not receive your full identity or financial data.
• KYC and Fraud Prevention Services: Identity verification and AML screening providers receive the identity documents you submit during KYC. These providers are contractually bound to use your data solely for the verification purpose.
• Licensing Authority: q889's licensing authority may require access to player data as part of regulatory audits, dispute resolution, or compliance inspections. Disclosure to the authority is mandatory and may occur without prior notice to you.
• Law Enforcement: q889 will disclose personal data to law enforcement agencies, courts, or government authorities where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent criminal activity or protect the safety of individuals.
• Corporate Transactions: In the event of a merger, acquisition, or sale of q889's business or assets, player data may be transferred to the successor entity. Affected players will be notified before their data is transferred and before it becomes subject to a different privacy policy.

7Data Retention

q889 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing authority and applicable law. The following general retention periods apply:

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

8Data Security

q889 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL Encryption: All data in transit between your device and q889 servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encryption at Rest: Sensitive data stored on q889 servers — including KYC documents and financial records — is encrypted at rest using AES-256.
• Access Controls: Access to player data within q889 is restricted on a strict need-to-know basis. Staff members can only access the data categories relevant to their specific role.
• OTP Authentication: Sensitive account actions — including password changes, withdrawal requests, and contact detail updates — require one-time password (OTP) verification to your registered mobile number.
• Penetration Testing: q889 conducts regular security assessments and penetration tests to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: q889 maintains a data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant authorities within the timeframes required by our licensing obligations.

9Your Rights

As a q889 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected] with your registered account username and a clear description of your request.

• Right of Access: You may request a copy of the personal data q889 holds about you, together with information about how it is being used. We will provide this within 30 days of receiving a valid request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. For basic contact details, you can update these directly through your account settings.
• Right to Erasure: You may request that q889 delete your personal data in certain circumstances — for example, where it is no longer necessary for the purpose it was collected, or where you have withdrawn consent. Note that this right is subject to our legal retention obligations; we cannot erase data that we are required to keep by our licensing authority or applicable law.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, such as where you contest its accuracy or where you have objected to processing pending verification of our legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. q889 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time with immediate effect.

10Children's Privacy

q889 is strictly an adult platform. Registration and use of q889 services is prohibited for any person under the age of 21 years. q889 does not knowingly collect, process, or retain personal data from individuals under 21.

All new registrations are subject to age verification during the KYC process. Where q889 becomes aware — through KYC review, a report from a third party, or any other means — that a player is under the age of 21, we will immediately:

• Suspend access to the account;
• Void any bets placed or winnings accrued;
• Return any deposited funds to the originating payment source; and
• Permanently close the account and delete all associated personal data.

If you believe that a minor has registered on q889 without parental knowledge, please contact us immediately at [email protected] so we can investigate and act swiftly.

11International Data Transfers

q889 operates under an international gaming licence. As a result, some of your personal data may be processed or stored on servers located outside of Pakistan — for example, by our game providers, KYC verification partners, or cloud infrastructure providers.

Where personal data is transferred internationally, q889 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include:

• Contractual data protection clauses incorporated into agreements with all third-party data processors;
• Transfer to countries or organisations that maintain recognised adequate data protection standards; and
• Technical measures such as encryption of data in transit and at rest.

You may request further information about the specific safeguards in place for international transfers by contacting our support team at [email protected].

12Changes to This Policy

q889 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or regulatory obligations. The date of the most recent revision is always displayed at the top of this page.

Where changes are material — meaning they meaningfully affect how we collect or use your personal data, or expand your obligations or reduce your rights — we will notify you by email to your registered address at least 14 days before the changes come into effect. For minor or administrative changes, the updated policy will simply be published on this page with a revised date.

Your continued use of q889 following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised terms, you must close your account and withdraw any remaining balance before the changes take effect.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q889 processes your personal data, please do not hesitate to reach out to our dedicated support team. We are here 24 hours a day, 7 days a week, and our agents communicate in both English and Urdu.

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week

For formal data rights requests, please include in your email: your full registered name, your q889 account username, a clear description of your request, and any supporting information. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.

If you are not satisfied with q889's handling of your privacy concern, you have the right to escalate the matter to the supervisory or dispute resolution body designated by our licensing authority. Details of the escalation route are available from our support team on request.